Hotel Management Career

Hotel Management
Hotels are amongst the most visible and important aspects of a country's infrastructure. Hotel
industry is a closely linked to the tourism industry. A number of factors like promotion of
tourism and rapid industrial progress have given a boost to hotel industry. The opening up of
economies all over the world has lead to revolutionary growth in this sector. With increasing
globalisation, career opportunities in this field are not only limited within the country but there
are chains of hotels which operate internationally providing scope of a career abroad. It is a
glamorous profession which has a bright future. With the growth of hotel industry propelled by
foreign and domestic tourism and business travel, the demand for well trained quality personnel
too has grown impressively.
The World Travel and Tourism Council (1997), had estimated that by 2007, tourists will spend
US$ 884 billion in foreign countries on tourism related activities. The Travel and Hospitality
US$ 884 billion in foreign countries on tourism related activities.
industries have largely profited from the fast growing economy of India, mainly due to the 3.5
million tourist arrivals in FY05 (22 % growth) over the previous period, thus posting a CAGR of
million tourist arrivals in FY05 (22 % growth)
around 7 % from FY00­FY05. According to the estimates of the World Tourism Organisation,
international tourist inflow in India would be 10 million by 2020, which means the tourist influx
has to grow at a CAGR of 6.5 % for the next 14 years. According to Government estimates, India
needs about 80,000 rooms in all categories over the next two or three years at an estimated cost of
about US$ 8 ­ 9 billion.
A Hotel Management Career
A career in the hotel industry is quite exciting, challenging and rewarding. The diversity of
experience in hotel management is greater than in any other profession. Hotel management
involves dealing with people throughout the day ­ with guests and colleagues in your own and
other departments. The work culture involves good teamwork and leadership. Hotel management
is primarily concerned with food and living space, the boarding and lodging needs of the guests,
and more importantly their comfort, at all times.
Hotel industry involves combination of various skills like management, food and beverage service,
housekeeping, front office operation, sales and marketing, accounting. Today, the rise in
corporate activity (leading to greater number of business trips) as well as the wish to travel on
holiday has made the hotel industry a very competitive one. To pursue a career in the Hotel
industry one needs to love people and understand them. It is an industry which requires an
ability to cater to the needs of others often by putting guest needs ahead of one's personal needs.
Further one has to be ambitious, creative and have the passion to work in an industry that’s
constantly generating new ideas.
With the Indian Hospitality sector witnessing a boom that promises to stay, the employment
opportunities are on a rise. The current demand for manpower in this industry is enormous.
Moreover, the diversity of roles in hotel management is greater than in any other profession.
Hotels require trained staff for all these departments
Food Production
Food and
Beverage
Services
Hotel
Management
Housekeeping
Front Office
Front Office Management:
The hotel’s front desk is the control centre for the property and workers at the supervisory level
and must consist of well­ trained and motivated professionals in order to achieve business
objectives of high yield, high occupancy rates and above all, top quality service.
These professionals ensure that customer service expectations are being met. hey oversee and
determine the resolution of problems arising from owner/guest concerns, reservations and unit
assignments and other unusual requests and inquiries.

Food Production:
Food Production is an operating system and the quality of food that a hotel delivers to its
customers is a key part of its product offer.
Therefore, chefs play a vital role in the hotel set up. The reputations of hotels ride on food quality
Therefore, chefs play a vital role in the hotel set up.
and thus food production operations are a critical issue. A career in Food Production involves
and thus food production operations are a critical issue.
administrating the procedures used in quantity food production management including quality
control, food costing, work methods, menu planning, food production systems and service.
Food Production
Associate Chef- II
(0-2 years)
Associate Chef- I
(2-3 years)
Chef (3-4 years)
Sous Chef (4-6 years)
Head Chef (6-7 years)
Assistant Executive Chef (7-9
years)
Executive Chef
(9-10 years)
Food and Beverage Services:
F&B services and related areas employ bartenders, waiters and waitresses who are at the front
line of customer service in restaurants, coffee shops and other food service establishments.
line of customer service in restaurants, coffee shops and other food service establishments.
Food & Beverage Services
Steward (2-4 years)
Captain (4-6 years)
Assistant Restaurant
Manager (6-7 years)
Restaurant Manager
(7-9 years)
Job Opportunities for Hotel Management graduates
A graduate can join in the variety of roles to begin with his career. Some of the work roles are
given below for reference.


Management Trainee in Hotel and Allied Industry
Hospitality Executive
Kitchen Management/House and Institutional Catering Supervisor/Assistant
Faculty in Hotel Management/Food Craft Institutes
Cabin Crew in National and International Airlines
Catering Officer in Cruise lines/Ships
Marketing/Sales Executive in Hotel/Multinational Companies
Customer Service Executives in Banking /Insurance and other Service Sectors
Manager/Supervisor in Tourism Development Corporations
Entrepreneurship opportunities and many more
Alternate Careers
Public Relations
The importance of PR is expected to grow, more so as globalisation has revolutionised the
business environment. Courtesy the hands­on experience of hotel management
professionals, they can get easily acclimatised to the hectic schedules of the PR industry.
Also, quick thinking, being able to work under pressure, an outgoing personality and
excellent communication ­ skills which you acquire as a hotel management professional will
help you build a successful career in the PR industry.
Event Management
Event Management is a multi­million­dollar industry, growing rapidly, with thousands of
mega shows and events hosted regularly.
On the professional side, event management is a glamorous and exciting profession that
demands a lot of hard work and dynamism.
demands a lot of hard work and dynamism.
The salaries of hotel employees have increased by 20 to 25 percent in the last one year
alone. This is due to hotels competing with other sectors such as the booming retail and
fast food industries for unskilled and semi­skilled labour, the employment costs are rising
with worker demanding higher benefits.